Refund policy
1. Overview
At Pico Sticks ("Company," "we," "our," or "us"), we aim to provide high-quality products and excellent customer service. This Return and Refund Policy outlines our policies and procedures for returns, exchanges, and refunds. Please read this policy carefully to understand your rights and obligations.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and with all original packaging and tags.
- The return request must be initiated within 14 days of the purchase date.
- Proof of purchase, such as a receipt or order confirmation, is required.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods (e.g., food items).
- Customized or personalized items.
- Digital products or downloadable content.
- Gift cards.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at Picosticks@gmail.com to request a Return Merchandise Authorization (RMA) number.
- Include your order number, the reason for the return, and any supporting documentation.
- Once approved, we will provide you with instructions on how to return the item.
5. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method for returns. Pico Sticks is not responsible for items lost during return shipping.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, refunds will be issued to the original payment method within 7-10 business days.
7. Exchanges
If you wish to exchange an item, please initiate a return and place a new order for the desired item. Exchanges are subject to product availability.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of receipt. We may request photographs or other evidence to assess the damage or defect. If confirmed, we will provide a replacement item or issue a refund, along with return shipping instructions.
9. Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. If changes are made, we will notify customers through our website or other means. Your continued use of our products and services after any changes constitutes acceptance of the revised policy.
10. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us at picosticks@gmail.com